Effective Date: May 20, 2025

Introduction

At Black Beaver Woodworks, we are committed to delivering high-quality, handcrafted wooden products to our customers in a timely and reliable manner. This shipping policy outlines the terms and conditions related to the shipment of our products. By placing an order with us, you agree to the terms set forth in this policy.

Order Processing Time

• Standard Processing Time: Orders are typically processed within 3-5 business days. Processing includes order verification, quality checks, packaging, and preparation for shipment.
• Custom Orders: For personalized or made-to-order items, processing time may extend to 2-4 weeks, depending on the complexity of the request. Customers will be notified of the estimated processing time upon order confirmation.
• Peak Seasons: During high-demand periods, such as holidays, processing times may be longer. We will communicate any delays promptly.

Shipping Methods and Delivery Times

We offer various shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days after processing.
• Expedited Shipping: Delivery within 2-3 business days after processing.
• International Shipping: Delivery times vary by destination and may take 7-21 business days after processing.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs processing.

Shipping Rates

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before payment.

• Free Shipping: We offer free standard shipping on orders over CAD 400 within Canada.
• International Shipping: Customers are responsible for all customs duties, taxes, and fees associated with international shipments.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the delivery status of your package.

Packaging

Our products are carefully packaged to ensure they arrive in excellent condition. We use sustainable and recyclable materials whenever possible to minimize environmental impact.

Delivery Issues

• Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• Lost or Stolen Packages: If your package is lost or stolen after delivery, please contact the carrier directly. We are not liable for packages after they have been marked as delivered.
• Delayed Deliveries: If your order is delayed beyond the estimated delivery time, please contact us at 250-812-3234, and we will assist in resolving the issue.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at 250-812-3234 with your order number and photos of the damage. We will assess the situation and provide a suitable resolution, which may include a replacement or refund.

International Shipping Considerations

• Customs and Import Taxes: International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
• Shipping Restrictions: Some products may be restricted or prohibited in certain countries. It is the customer’s responsibility to ensure that the items ordered comply with local laws and regulations.

Changes to This Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

• Email: info@blackbeaverwoodworks.com
• Phone: 250-812-3234